Delivery

For the majority of products on the AMBL website, we deliver to all addresses on Hong Kong Island, Kowloon and the New Territories.

For flower Subscriptions, we currently do not deliver to the New Territories.

We currently do not deliver to outlying islands though we are working on expanding our offering.

Shipping is set at the following flat rates: HKD120 Hong Kong Island; HKD160 to Kowloon and; HKD220 to the New Territories.

Free delivery is offered for all orders over HKD1000.

Standard deliveries (for Flowers and Origin Direct Collections) are made between 10am and 7pm, Mon, Weds and Fri.

Deliveries for products in our Gift Collection are made daily from Mon-Sat, between 10am and 7pm. We do not deliver on Sundays.

For festive dates, such as Mother’s Day, Valentine’s Day, Christmas and Chinese New Year, delivery days and time slots may vary. Please see individual product details.

Should you require a specific delivery time slot, we will do our best to accommodate. Please email our customer service team. If confirmed, an additional charge of $100 applies.

If no one is available to receive the flowers at the shipping address provided, our courier will leave the flowers with the concierge, if available, or at your doorstep. Should you prefer otherwise, please state your preference in the comments section at checkout. Please note that we will not be responsible for the condition of the flowers if they are not collected within 2 hours of delivery.

If you have not received your order during the expected timeframe, please contact our customer service team.

Due to our sourced-to-order model, we do not offer same or next day delivery at present.

Currently on the AMBL website, for products in the Flowers or Origin Direct Collection, you may only select from the three delivery date options displayed (the first three Monday, Wednesday or Friday four days following the current date).

For orders over HKD1000 we are happy to assist with advance orders. Please email our customer service team for next steps. Please note, if you are ordering more than three weeks in advance, some seasonally-dependent varieties may not be available.